Refund Policy

Thank you for shopping with Decoration Nest. We are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our Refund Policy below.

1. Eligibility for Refunds

You may request a refund under the following circumstances:

  • You received a damaged, defective, or incorrect item.
  • The item is significantly different from its description.
  • You wish to return an unused item within 14 days of delivery.

To qualify for a refund, the item must be unused, in its original condition, and returned with all original packaging, accessories, and proof of purchase.

2. How to Request a Refund

To request a refund:

  1. Email us at sales@decorationnest.com within 14 days of receiving your order.
  2. Include your order number, a description of the issue, and photos if the item is damaged or incorrect.
  3. If your request is approved, we will provide return instructions.
  4. Once the returned item is received and inspected, your refund will be processed to your original payment method within 5–10 business days.

3. Non-Refundable Items

Refunds are not available for:

  • Personalized or custom-made products
  • Digital products or downloadable items
  • Clearance or final sale items
  • Items that have been used, damaged after delivery, or returned without original packaging

4. Shipping Costs

Shipping charges are non-refundable unless the return is due to our error or the item arrived damaged or defective.

Customers are responsible for return shipping costs unless otherwise stated.

5. Exchanges

We are happy to replace items that arrive damaged, defective, or incorrect, subject to product availability.

6. International Orders

For orders shipped outside the United States, customers are responsible for return shipping costs. Any customs duties, taxes, or import fees paid are non-refundable.